San Sebastian C. (1999) Telecenter evaluation issues - the Salvadoran experience, in Gomez R., Hunt P., Lamoureux E. (eds) Telecentre Evaluation and Research: a global perspective, Ottawa: IDRC

Online: http://www.idrc.ca/telecentre/evaluation/nn/27_Tel.html

The author describes the basis for infocentros monitoring and impact evaluation in Salvador:

• Design, budget planning and installation at the creation of the network, with the collaboration of all stakeholders
• Consider all the phases of the knowledge cycle
• Use different methods and indicators, to increase validity and reliability: data coming from servers, from daily statistics, from focused analyses, etc.
• Be easy to use
• Be used during a long period, as the impact of information is a medium to long term process.