Falch M. (2003) Tele-centres in Ghana, in Telematics and Informatics 21 (2004) 103-114

Online: http://www.elsevier.com/locate/tele

The author claims that in Ghana most of telecentres have been set up by private entrepreneurs and they are placed mainly in urban areas, however the author argues that wireless local loop technology could enhance the spreading of telecentres also in rural areas.

Author made a survey to assess the role of telecentres in three regions: Accra and two district capitals in May 1999. The author describes the standard equipment of Accra’s telecentres: 2 telephone lines, 2 phones, 1 fax, 1 photocopier, 1 or 2 computers. However he points out that outside Accra telecentres often do not have computers. The most popular service is the telephone, for social or business purposes, some centres offer also typing and photocopying services. Outside Accra is difficult and expensive to access to Internet based services.

Most of the centres were new and not very profitable, owners complain for the increasing competition.

Telecentres usually have a staff of 2 or 3 people, they are a male business with female working as secretary.

The author finally argue that the sustainability of telecentres in Ghana depend on the ability of upgrade their services, and complains for the lack of a telecentres association. He questions if in rural areas the demand for communication services is enough high to allow the development of rural based telecentres. He stressed the need for special negotiation with the incumbent.