This table reports basic data on the telecentres
analyzed in the literature review.
|
Row |
Country and Town |
Type |
Funding organization and year of creation |
Location |
Equipment |
Services |
Users |
Problems |
Management |
Sustainability |
|
Mali – Timbuktu |
Multipurpose Community Telecentre |
ITU, UNESCO, and IDRC, established in 1998 |
Town Hall (temporary-free of charge) 4 rooms: - the largest room: training and reception area - the second room: Internet and facsimile office - the server room - the manager’s office |
- 15 Pc (majority Pentium), 4 broken - 3 printers - 1 fax - 1 digital camera. equipment in good working condition. - Microsoft® Windows operating system. - Software manuals and electronic documents in French. - Few CD-ROMs |
Most used services: -telephone - facsimile (for social reason)
Computer related services: - word processing - training in ICTs (40%) - computer games.
-10% use Internet |
Single users - women 23.2% - youth 48.5% - adults 51.8% - elderly <2%
Organizations and legal entities.
Mornings preferred time. Educated users, a lot of professionals, the feeling that computers are for literate people was pervasive among respondents.
|
- connectivity - technical problems - costs |
Community-based management |
Still based on founders organizations. |
|
|
Mozambique - Manhiça |
Telecentre |
Eduardo Mondlane University Informatics Centre and IDRC, established in 1999 |
In the district centre - 75 m2 in a building owned by the Castro Restaurant - one continuous room
|
- computers - photocopiers - fax - telephones - television sets - video cassette recorders - print materials - scan
|
Most used services: - photocopying - word processing - telephones
least used services: - fax - Internet
|
- individuals 81% - organizations 19% - more men - most users 17-25 years old - the most <40 - educated - 1 time per day |
- illiteracy - unfamiliarity with ICTs - lack of publicity - high cost - poor physical facilities - lack of electricity |
- CIUEM implementing agency: technical, financial, and management support. - Two male staff members with technical and financial management training - A Local Advisory Committee (not very active) |
-- |
|
|
Mozambique – Namaacha
|
telecentre |
Eduardo Mondlane University Informatics Centre and IDRC, established in 1999 |
In the district centre, in the Namaacha Secondary School. - clearly designated spaces for the different services that are offered |
- computers - photocopiers - fax - telephones - television sets - video cassette recorders - print materials - scan
|
Most used services: - photocopying - word processing - telephones
least used services: - fax - Internet
|
- individuals 81% - organizations 19% - more men - most users 17-25 - 75% students - educated - 1time per day
|
- illiteracy - unfamiliarity with ICTs - lack of publicity - high cost - poor physical facilities - lack of electricity |
- CIUEM implementing agency: technical, financial, and management support. - Two male staff members with technical and financial management training - A Local Advisory Committee (not very active) |
-- |
|
|
Row |
Country and Town |
Type |
Funding organization and year of creation |
Location |
Equipment |
Services |
Users |
Problems |
Management |
Sustainability |
|
Mozambique - Manhiça
|
telecentre |
Eduardo Mondlane University Informatics Centre (CIUEM) and IDRC (UNESCO), established in 1999
|
75 km from Maputo Four times the population of Namaacha district, urban population 22,000. Economic activities are farming, agro-industry and catering for travellers and migrant miners. Significantly larger numbers of people in the higher income bands
- located on the town’s main street in an outbuilding between a café (rent), and a church. - a single work area
from 9:00 a.m. to 1:00 p.m. and 3:00 p.m. to 6:00 p.m. Mondays to Fridays, and from 9:00 a.m. to 12 noon on Saturdays.
|
- 4 computers (1 server, 3 public) - lan and internet dial-up - an ink-jet and laser printer. - UPS (uninterruptible power supply) - surge protector - an AVS system - Windows 95 - public phones - photocopiers
|
most popular services: - public phones - fax - photocopying and binding - library - TV - video.
Others: - word processing - games - CDROM usage - e-mail and Internet - ICT training(Windows, Word, Excel and e-mail/Internet)
|
|
• power supply, • the high cost of phone calls,
|
CIUEM: technical matters
- Local Monitoring Committees
- a manager - an assistant - two guards
Staff trained in ICTs and administration
Various channels of pubblicity |
Users needs assessment
Running cost sustained |
|
|
Mozambique– Namaacha
|
telecentre |
Eduardo Mondlane University Informatics Centre (CIUEM) and IDRC (UNESCO), established in 1999
|
75 km from Maputo 31,259 people, under one-third living in urban areas. Economic activities are small-scale cross-border trading, farming, tourism and industries of bottles. A number of educational institutions
- Based in a former workshop within the local secondary school, it pays rent and special relationship. - one large room, 10 x 12m
from 9:00 a.m. to 1:00 p.m. and 3:00 p.m. to 6:00 p.m. Mondays to Fridays, and from 9:00 a.m. to 12 noon on Saturdays.
|
- 4 computers (1 server, 3 public) - lan and internet dial-up - an ink-jet and laser printer. - UPS (uninterruptible power supply) - surge protector - an AVS system - Windows 95 - public phones - photocopiers
|
most popular services: - public phones - fax - photocopying and binding - library - TV - video.
Others: - word processing - games - CDROM usage - e-mail and Internet - ICT training (Windows, Word, Excel and e-mail/Internet)
|
|
• power supply, • the high cost of phone calls, • small population base and low level of development,
|
CIUEM: technical matters
- Local Monitoring Committees
- a manager - an assistant - two guards
Staff trained in ICTs and administration
Various channels of pubblicity |
Users needs assessment
Running cost sustained |
|
|
Uganda - Wandegeya Cyber-Mart 2001 |
cybercafe |
|
- Wandegeya a suburb about 2 km north of Kampala city centre. - trading centre with a few shops, food kiosks, and a big food market. A few undreds meters from the Wandegeya National Housing Estate (middle income) and Makerere University
|
- 22 computer (Pentium II) - one laser printer - one or two telephone lines - a fax - a photocopier - a television set - an uninterrupted power supply (UPS) - one overhead unit |
- email and Internet - basic IT training |
- internet 91% - word Service use shows a concentration on telephone and television services in the rural telecentres, and on email and Internet in the urban cybercafés more males than females social reasons |
|
- technically skilled staff - six staff members - managing director |
|
|
|
Row |
Country and Town |
Type |
Funding organization and year of creation |
Location |
Equipment |
Services |
Users |
Problems |
Management |
Sustainability |
7 |
Uganda - Bugolobi Business Centre2001 |
cybercafe |
|
In the Bugolobi trading centre, about 3 km from Kampala city centre. Near a large residential housing estate (well-off and the poor).
|
- 5–7 computers (Pentium II) - one laser printer - one or two telephone lines - a fax - a photocopier - a television set |
- telephone - fax - email and Internet - photocopying |
Word the most common service used, not to many use the internet Service use shows a concentration on telephone and television services in the rural telecentres, and on email and Internet in the urban cybercafés more males than females social reasons |
|
- technically skilled staff - six staff members - managing director |
Still funded |
8 |
Uganda - Buwama Telecentre2001 |
MCC |
IDRC Acacia1999 |
In Buwama sub-county in Mpigi District. 64 km from Kampala in southwestern Uganda. In Buwama there is the one major trading centre in the sub-county Farmer area. Poor information and communication infrastructure
In a public community centre (for free)
|
- 5–7 computers (Pentium II) - one laser printer - one or two telephone lines - a fax - a photocopier - a television set - an uninterrupted power supply (UPS) - one overhead unit |
- telephone - library services - basic IT training - radio - photocopying |
Word the most common service used, not to many use the internet Service use shows a concentration on telephone and television services in the rural telecentres, and on email and Internet in the urban cybercafés more males than females social reasons |
- equipment not working -lack of electricity - Limited range of services - accessibility - Inconvenient hours |
- not technically skilled staff -poor management - six staff members - local management committees |
Still funded |
9 |
Uganda - Nabweru telecentre2001 |
MCC |
IDRC Acacia1999 |
In the Nabweru sub-county headquarters in Mpigi District, 6 km northwest of Kampala. One of the fastest growing sub-counties in the district. trading and farming
in government building (for free)
Separate office for the manager
|
- 5–7 computers (Pentium II) - one laser printer - one or two telephone lines - a fax - a photocopier - a television set - an uninterrupted power supply (UPS) - one overhead unit |
- telephone - fax - email and Internet - library services - basic IT training - radio - photocopying |
Word the most common service used, not to many use the internet Service use shows a concentration on telephone and television services in the rural telecentres, and on email and Internet in the urban cybercafés more males than females social reasons |
- equipment not working - lack of electricity - slow internet connection - Limited range of services - accessibility - Inconvenient hours |
- not technically skilled staff -poor management - six staff members - local management committees
|
Still funded |
|
Row |
Country and Town |
Type |
Funding organization and year of creation |
Location |
Equipment |
Services |
Users |
Problems |
Management |
Sustainability |
10 |
Uganda -Nakaseke Multipurpose Community Telecentre |
MCC |
IDRC, ITU, UNESCO 1999 |
- in the Luweero District of Uganda, 50 km from Kampala - a network of villages with a total population of 31,000 people, over 1,000 live in the proximity of the Nakaseke Trading Centre.
- 3 rooms, a large hall used for the resource centre, ICT training and video shows, plus two smaller side rooms: for administration and as a business centre
New location: library
from 8:00 a.m. to 6:00 p.m.
|
- 8 computers on a LAN (Pentium IIs, and 486 processors)
|
• telephone and fax; • resource centre and book box for schools; • Internet and e-mail; • ICT training and applications; • topical video shows; • outreach programmes and community development programmes; • secretarial services; • compilation and dissemination of indigenous knowledge; • sports and entertainment; • telemedicine; • demonstration site for modern agricultural practice and, linking of research centres with extension agents and rural farmers.
|
Female 25.8% Male 74.2%
<15 years 4.88% 15–20 years 54.47% 20–30 years 22.76% >30 years 17.89%
More than 50% students
|
- hours of operation |
Owned by Nakaseke Sub-County Council. - 3 committees: a Management Committee, a Local Steering Committee and a Core User Group, part-time Project Officer
- 4 staff: the Manager, Assistant Manager, Information Officer and Assistant Information Officer.
- Publicity (=1 year before) - staff training |
up to 60% of its running costs from its international partners
(up to 2001 free services?)
|
11 |
Uganda - Nakaseke Telecentre2001(the first rural telecentre in Uganda) |
MCC |
IDRC ITU, and UNESCO, among others 1999 |
In Nakaseke sub-county in Luwero District about 44 km north of Kampala.. good educational infrastructure Farmere area
In a public community centre (for free)
Separate office for the manager |
- 5–7 computers (Pentium II) - one laser printer - one or two telephone lines - a fax - a photocopier - a television set - an uninterrupted power supply (UPS) - one overhead unit |
- telephone - fax - email and Internet - library services - basic IT training - radio - photocopying |
Word the most common service used, not to many use the internet Service use shows a concentration on telephone and television services in the rural telecentres, and on email and Internet in the urban cybercafés more males than females social reasons |
- equipment not working - lack of electricity - slow internet connection - Limited range of services - accessibility - Inconvenient hours |
- not technically skilled staff - nine staff members - local management committees |
|
12 |
South Africa – Botlokwa1998-1999 |
Telecentre – franchising model |
IDRC and USA, 2001 |
Semi rural location, Northern Province |
- 7 computer - printer - fax - 5 telephones - scanner - television sets - video cassette recorder
|
Top services: - photocopying 49.1% - telephone calls 28.3% - computer use 11.3% - printing 9.4%
Reason of use: - Social and health reasons - education and training - business and government information - employment, computer training, project hosting, funeral services, and local news |
- 26–40 years old 48% - over 40 years old 32% - no data below 25 years of age - 50.9% male - 49.1% female
- over 30% from the education sub-sector - labourers (e.g., domestic workers and taxi-drivers etc.) 20.5%, - unemployed 10% - government officials 10% |
- Cost - infrastructure - power - equipment - security - staffing problems (number and attitude) es. - Lack of publicity - accessibility - a not strategic location |
- owned by The Botlokwa Communications Awareness Forum - 8 members management committee representing the community tension as some people felt the telecentre was being run for individual profit rather than as a development project.
|
|
|
Row |
Country and Town |
Type |
Funding organization and year of creation |
Location |
Equipment |
Services |
Users |
Problems |
Management |
Sustainability |
13 |
South Africa – Phalala1998-1999 |
Telecentre – franchising model |
IDRC and USA, 2001 |
Rural area, Northern Province - housed in a building donated by the council in the grounds of the sports stadium. |
- 4 computer - printer - fax - 2 telephones - scanner - television sets - video cassette recorder - internet |
Top services: - telephone calls 43.8% - photocopying 14.6% |