Harris R.W. (1999) Evaluating Telecentres within National Policies for ICTs in Developing Countries, in Gomez R., Hunt P., Lamoureux E. (eds) Telecentre Evaluation and Research: a global perspective, Ottawa: IDRC

Online: http://www.idrc.ca/telecentre/evaluation/nn/18_Eva.html

The article suggests that, according to the framework of Dedrick, and Kraemer examining the role of ICTs in development, telecentres operate in the diffusion variable. The framework indicates that achievement of the economic payoffs associated with ICTs are dependent on IT diffusion. Without diffusion of IT, countries will not acquire the benefits of ICTs. The other factors that contribute towards the economic payoffs of IT depend on its diffusion for their effectiveness.  It, then, suggests a framework for evaluating the contribution that a telecentre makes towards to national diffusion of ICTs and its economic benefits. The components are: input measures (resources, services), telecentre performance, output measures (community based indicators, sustainability measures), national ICT diffusion and economic payoffs.