Delgadillo K, Gomez R. and Stoll K. (2002) Community Telecentres for Development, IDRC:Ottawa

This publication focuses on community telecentres in Latin America. It gaves some principles for running a centre as such: community participation, promoting a social vision, the choise of appropriate technologies and the importance of training. Then it enumerates the field in which a telecentre could be useful for the community, as health or education. IT continues addressing the sustainability issue, explaining the economic, social and cultural, political and technological aspects of sustainability. It gives some examples of telecentres in the region and proposes ten lessons learned:

1. diversity
2. support for local process
3. their impact extend beyond the local sphere
4. sustainability involves more than economics
5. operators are a strategic resource
6. continuous training is key
7. gender relations are important
8. community telecentres strengthen self-esteem
9. monitoring and evaluation are learning tools
10. connectivity is an important but not sufficient condition